Customer Support

As a Customer Support Agent at NodeMaven, you will be the first point of contact for our customers, ensuring they receive timely help to resolve their issues. We are seeking a customer-centric, empathetic individual who is ready to help others and to provide excellent service.

This role requires you to handle customer inquiries through live chat, email and in some cases online calls while ensuring that each interaction leaves a positive impression on our customers.

• Quickly grasp proxy technical concepts and confidently explain them to customers, ensuring they receive accurate and comprehensive information.
• Respond to customer inquiries through chat with professionalism and empathy.
• Follow established processes and workflows in the day to day activity
• Adhere to support KPIs, such as Average response time, Average Time to close, and Customer Satisfaction scores.
• Collaborate with cross-functional teams to resolve complex issues and ensure a seamless customer experience.

• Minimum of 6 months of experience in customer support.
• Previous experience working in the software or tech industry, with an understanding of the unique demands of customer support in this sector.
• Exceptional communication and interpersonal skills
• Ability to work independently and remotely, managing tasks with minimal supervision.
• Advanced/fluent English skills (additional language proficiency is a plus).
• Proficiency in using customer support tools and familiarity with KPIs such as resolution time, customer satisfaction (CSAT)

• Early morning till afternoon shifts, 10 hours, Satursday - Tuesday
• Remote setting